If you're looking to return an online order, please reach out to our Customer Experience team. Items purchased online must be returned by mail to our warehouse. If you purchased an item from a JD Sports store, simply return your item at any JD Sports store. That information and the details of your return will be recorded in a company-wide database that we and our affiliates use to authorized returns, subject to our Privacy Policy. When returning or exchanging an item, you may be asked to provide your name and phone number. No refunds will be provided in these circumstances. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be an exchange or store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 28 day period prior to the return. We reserve the right to determine whether merchandise without an original sales receipt may be returned. Returned within 28 days of the original purchase.

Returned in their original box (if the returned item is footwear) and.

Returned with price tags still attached (if the returned item is apparel or accessories).In most cases, whether your purchase was made at a JD Sports store or online at JDSports.ca, merchandise may be returned with an original sales receipt when the items are: View our Return Policy for more information. If your purchase is not working for you, we’ve got you covered by offering free and easy returns.

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