Any suggestions on what to start with?Ĭouple things you can do, but don't expect miracles. The only thing he has are some pics, everything else can be replaced. Of course we're on the phone the whole time, so I can advise him while we're doing things. Since Win 10 version 2004 is problematic for some, I'd rather install 1909. If needed I'll get him to buy a USB drive to help with the reinstall or fixing. I think I can do some kind of Windows file fixer or something or Clean install. Since I'm using Teamviewer and he only has 1 HD I need to know what the options are and what to try first. I told him we may need to reinstall Win 10. I just see a blue ring around the mouse pointer that never seems to go away. We can't get his music recording program to playback or record.

I saw that he has McAfee virus protection. He's very low tech and maybe has shut his computer down without closing Apps.

Sometimes the CPU usage goes to 100% from System interrupts, maybe other things too. I looked at the startup items and Programs installed and it didn't look like that much stuff. I used Teamviewer to log into his computer.

I have a client who has a laptop which is 1.5 years old with a Celeron processor.

Install teamviewer windows